CONFIDENTIAL CASE INTAKE

Lost money
online? Start with
clarity.

Structured support for crypto, investment, broker, bank-transfer, card-payment and impersonation disputes. We help organize the facts, preserve useful records and make the next options easier to understand.

Evidence-first reviewPlain-language guidanceNo guaranteed outcomes
CASE CHECK

Tell us what happened in a few steps.

1/52/53/54/55/5

What best describes the situation?

Choose the closest match. You can add details at the end.

What is the approximate disputed amount?

A range is enough for the initial review.

How would you prefer us to contact you?

Choose the channel you check most often.

When is the best time to contact you?

Choose the most convenient window.

Final step — where can we reach you?

Your details are used only to review and respond to this inquiry.

Include your country code, for example +44.
01
Structured case reviewFacts arranged into a clear sequence
02
Evidence organizationRecords grouped around the dispute
03
Practical next stepsOptions explained without unrealistic promises
ABOUT RECOVERY DESK

Clarity and structure for complicated financial disputes.

Recovery Desk is an independent case-review and information service. We help people make sense of transaction histories, communication records and account details so they can prepare a clearer dispute file and understand which formal channels may be worth considering.

EVIDENCE FIRSTWe work from records, not promises.

Receipts, account statements, transaction IDs, messages, screenshots and platform records form the basis of the review.

PLAIN LANGUAGEClear explanations without jargon.

The goal is to make the sequence of events and available options easier to understand.

INDEPENDENT REVIEWNo guaranteed recovery claims.

We do not promise a reversal of transactions or a particular legal or financial outcome.

CONFIDENTIAL INTAKEShare only what is needed.

We never ask for passwords, seed phrases, private keys or one-time security codes.

WHAT WE REVIEW

Four areas where a structured record can make a difference.

The exact route depends on the payment method, platform, jurisdiction and documentation available. Our role is to help organize the material and make the situation easier to assess.

01 — DIGITAL ASSETS

Crypto & wallet transaction review

Organizing wallet addresses, transaction hashes, exchange records and payment trails into a readable chronology for further reporting or review.

02 — BROKERS

Trading platform dispute review

Reviewing withdrawal problems, account correspondence, platform terms and available records around a broker or online trading dispute.

03 — BANKING

Bank transfer & card dispute files

Building a structured record of transfers, card payments, charge attempts and communication with banks or payment providers.

04 — INVESTMENT / PAYMENT

Contract & payment documentation

Organizing agreements, invoices, transfer records and representations made during an investment or commercial payment dispute.

OUR PROCESS

A disciplined four-step review.

Instead of jumping straight to a conclusion, we first build the factual record and then consider which next steps may fit the evidence.

01 — INTAKE

Understand the situation

We collect the basic timeline, parties involved, payment method and what happened when the issue arose.

02 — ORGANIZE

Compile the records

Payments, messages, screenshots, wallet details and relevant documents are grouped into a coherent case file.

03 — REVIEW

Look for inconsistencies

We review the sequence against the information available and flag areas that may require clarification or formal escalation.

04 — NEXT STEPS

Explain practical options

Possible routes may include contacting a bank, payment provider, platform, regulator, authority or qualified professional adviser.

WHY OUR APPROACH

Objective review, clear boundaries.

Our principles

01
No unrealistic promises

We do not guarantee a refund, recovery, reversal or specific legal outcome.

02
Evidence over emotion

Recommendations are based on documents and verifiable transaction records.

03
Clear scope

We provide case-review and information support; we are not a bank, law firm or government authority.

Focus areas

01
Cross-border payments

Cases involving international transfers, payment providers or multiple jurisdictions.

02
Online financial platforms

Trading, investment, crypto and other digital platforms where records may be fragmented.

03
Impersonation & social engineering

Cases where payment was induced through false identities, relationships or fabricated opportunities.

RECORDSTransaction data

Transfers, payment references, wallet IDs and account statements.

COMMUNICATIONMessages & emails

Relevant conversations, instructions and representations made to you.

PLATFORMSAccount information

Platform names, account details, screenshots and withdrawal history.

TIMELINEDates & sequence

A clear chronology showing what happened and when.

PAYMENT CHANNELS WE COMMONLY REVIEW

Examples of payment services that may appear in a client's records. Recovery Desk is independent and is not affiliated with or endorsed by the brands shown below.

PayPal
Wise
Revolut
Mastercard
Apple Pay
START WITH THE FACTS

Have a complicated dispute? Start by organizing the case.

The short intake helps us understand the type of transaction, the approximate amount and how you would prefer to be contacted. Do not submit passwords, private keys, seed phrases or one-time codes.

Start case review →